Help & support
For questions about a booking made through ValueLodge, contact the hotel using the details on your confirmation. For programme or listing enquiries, your hotel's operations team can reach HQ through the usual channels.
Common questions
- Who do I contact about my booking?
- Contact the hotel using the phone or email on your confirmation. They handle changes, arrival times, and ID requirements for that stay.
- How does ValueLodge relate to the hotel name on the building?
- Hotels keep their own branding. ValueLodge is a programme mark: it signals that the property meets network cleanliness and operating standards reviewed by HQ.
- What should I check before I travel?
- Confirm check-in time and any ID or deposit rules on your confirmation. Policies can vary by property while staying within programme standards.
Before you travel
- Check check-in times and ID requirements on your confirmation.
- Policies may vary by property while staying within programme standards.