Privacy Policy

We collect information you provide and information generated when you use the Service:

• Account details — name, email address, and sign-in credentials when you create a guest account.
• Booking details — guest name, email, phone number, stay dates, room choices, and special requests.
• Payment information — card payments are processed by our payment partner (Airwallex). We do not store full card numbers on our servers.
• Communications — messages you send us through support channels.
• Device and usage data — browser type, pages viewed, and approximate location derived from IP address for fraud prevention and site performance.

We use personal information to:

• Process and confirm your hotel booking and send confirmations.
• Provide guest account features (e.g. My bookings).
• Respond to support requests and resolve disputes.
• Improve the Service, prevent fraud, and comply with law.
• Send service-related messages about your booking (not marketing unless you opt in).

We share booking and guest contact details with the hotel you book so they can honour your reservation.

We use trusted service providers for payments (Airwallex), email delivery, hosting, and analytics. They may only use data to perform services for us.

We may disclose information if required by law or to protect guests, hotels, or WOLODGE.

We do not sell your personal information.

We use essential cookies to keep you signed in and remember booking preferences. We may use analytics cookies to understand how the site is used. You can control cookies through your browser settings; disabling essential cookies may limit some features.

We retain booking and account records for as long as needed to provide the Service, resolve disputes, and meet legal and accounting obligations (typically several years for financial records).

Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you. Contact us using the details below. You may close your guest account by contacting support.

The Service is not directed at children under 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Service after changes means you accept the updated policy.

Questions about privacy: support@valuelodge.my.

Operator: WOLODGE Global Holdings LLC.