Legal
Refund & Cancellation Policy
Last updated: 28 July 2026
This policy explains how cancellations and refunds work for stays booked and paid on ValueLodge Booking. Operator / merchant of record for card payments: WOLODGE Global Holdings LLC. Lawyer review recommended before public scale.
Rate plan rules come first
Each room rate shows its cancellation and change rules on the hotel page and again at checkout. Those rules control whether a booking is refundable, partially refundable, or non-refundable.
How to cancel or request a refund
Use the link on your confirmation email or contact support@valuelodge.my with your booking reference. Approved refunds are returned to the original card.
WOLODGE processes the card refund. Hotel folio and owner payout custody are updated so amounts stay consistent.
Service charge and network fee
Guest service charge and ValueLodge’s booking fee are adjusted when a partial or full refund is issued, in line with the amount returned.
Card disputes
Contact us before opening a chargeback so we can fix genuine errors. Unwarranted disputes may delay future bookings and will be defended with booking evidence.
Contact
support@valuelodge.my
Operator: WOLODGE Global Holdings LLC.