How you save
Here's exactly where your money goes.
No mystery fees and no surprise line at the end. Here is an example stay, line by line: the hotel's room price, the member price, the one charge we add, and what comes back to you. Each line is explained below.
Double room · 2 nights
George Town, Pulau Pinang
- 01Room, 2 × MYR 150.00
- MYR 300.00
- 02Member price, 12% off
- − MYR 36.00
- Room you pay
- MYR 264.00
- 03Guest service charge, 6%
- MYR 15.84
- Paid when you book
- MYR 279.84
04 Back as credit for your next stay, 5%MYR 13.20
Example figures. The member price is up to 12% off and depends on the hotel and dates.
You book the hotel's own room, direct.
Every room and price on ValueLodge comes straight from the hotel's own booking system, the same calendar its front desk works from. When a room shows as available, it is a real room the hotel can give you on those dates.
The moment you pay, your booking is in the hotel's system under your name, for the room type you chose. Your confirmation email has the hotel's phone number and email, so you can reach the people who will look after you.
Members pay the member price.
Sign in with your email and every hotel that offers a member price shows it in place of the room price: up to 12% off. It applies from your very first booking.
The hotel page shows both prices side by side, so you can see exactly what signing in saves before you decide.
One charge, shown before you pay.
We add a 6% guest service charge to the room price. It is the only thing ValueLodge adds. It sits on the checkout screen as its own line before you enter a card, and the total there is what your card is charged.
What the hotel may ask for at check-in
These aren't ValueLodge charges, but we'd rather you knew now. Some hotels take a refundable security deposit; your confirmation says if yours does. And if you aren't Malaysian, the hotel collects the government's tourism tax when you check in.
“The 6% is the only thing we add, and it's on the screen before you type a card number.”
Part of what you spend comes back.
After a stay you booked and paid for on valuelodge.my, 5% of the room price you paid comes back to your account as ValueLodge credit. On the example stay, that is MYR 13.20.
The credit comes off the room price of your next booking, and it lasts 3 months from the day you earn it. When you're signed in, it shows at checkout as its own line, and it works together with the member price.
What we check before a hotel is listed.
A lower price only helps if the room is right. Before a hotel appears on ValueLodge, we check it against our Stay Standard:
- 01Licensed to run as a hotel
- 02A staffed front desk
- 03A private bathroom in every room
- 04Air-conditioning
- 05Hot water
- 06Wi-Fi
- 07Clean linen and towels
- 08Kettle, drinking water, toiletries
After that, guests decide. Reviews set the order hotels are listed in: better-rated hotels come first, and hotels that fall short move down the list.
If something isn't right.
Tell the front desk first; most things are sorted on the spot. If it isn't, write to us at hello@valuelodge.my with your booking number and we'll help sort it out with the hotel. And leave a review after your stay: it changes where that hotel is listed.
Book direct.
Pay less.
Every price you see is the hotel's own, with the member price when you sign in.
