Question 1

Is my booking confirmed?

Accepted Answer

Yes — once payment goes through, you'll get a confirmation with your booking details and the hotel's contact information. If you don't see it, check your spam folder or sign in to view it under My bookings.

Question 2

Who do I contact about my stay?

Accepted Answer

For anything about a specific booking — arrival time, ID or deposit rules, special requests — contact the hotel directly using the phone or email on your confirmation. They run the day-to-day of your stay.

Question 3

What is ValueLodge?

Accepted Answer

ValueLodge is where you book hotels direct and pay less. Members get the member price, and every hotel is licensed, has a staffed desk and private bathrooms, and is checked before it is listed.

Question 4

Do I pay now or at the hotel?

Accepted Answer

It depends on the rate you choose. The price and payment terms are shown clearly before you confirm, so there are no surprises at check-in.

Question 5

Can I change or cancel my booking?

Accepted Answer

Cancellation and change terms are shown on the hotel and at checkout before you pay. To make a change, contact the hotel using the details on your confirmation.

Question 6

What if my room isn't as described?

Accepted Answer

Tell the front desk first — most things are sorted quickly on the spot. Then leave a review: guest reviews decide the order hotels are listed in, so better-rated hotels are shown first and hotels that fall short move down the list.

Question 7

What should I check before I travel?

Accepted Answer

Confirm your check-in time and any ID or deposit requirements on your confirmation. Details can vary slightly by hotel.

Question 8

How do I earn credit?

Accepted Answer

Book and pay on valuelodge.my, then complete your stay. Within a day of your check-out date, 5% of the room price you paid comes back as ValueLodge credit, on the email address the booking was made with. The service charge doesn't earn credit, and neither does any part of the room you paid for with credit. A cancelled or fully refunded stay earns nothing; after a partial refund, you earn on what you kept.

Question 9

How do I use it?

Accepted Answer

Sign in with that email address and book. Your credit comes off the room price at checkout — you'll see it as its own line before you pay — and it works together with the member price. Credit covers the room only, never the service charge.

Question 10

When does it expire?

Accepted Answer

Credit expires 3 months after you earn it, and your oldest credit is used first. Your account page shows your balance and when the next amount expires.

Question 11

What if I don't finish paying, or my booking is refunded?

Accepted Answer

If you leave checkout without paying, the credit you were about to use goes back to your balance shortly afterwards, with its original expiry date — unless that date has already passed. If a booking you used credit on is refunded, your credit comes back in the same proportion as the refund, valid for 3 months from the refund.

Question 12

Where can I use it?

Accepted Answer

On valuelodge.my bookings paid in MYR. If a hotel takes payment itself rather than through ValueLodge, credit isn't used there — you won't see a credit line at checkout, and your credit stays in your account. Credit can't be paid out as cash or moved to another person's account.

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