Question 1

Is my booking confirmed?

Accepted Answer

Yes, as soon as your payment goes through. We email a confirmation with your booking number, your room and dates, and the hotel's phone number and email. If it isn't in your inbox within a few minutes, check your spam folder, or sign in and open My bookings.

Question 2

Where do I find my booking?

Accepted Answer

Sign in with the email you booked with and open My bookings. Every booking made with that email is there, with its dates, its room and the hotel's contact details.

Question 3

What does “Launching soon” mean?

Accepted Answer

Those hotels are still joining ValueLodge. You can look around to see what a stay will be like, but they can't be booked yet.

Question 4

What will I pay?

Accepted Answer

The room price, or the member price when you're signed in, plus a 6% guest service charge. Both appear as separate lines on the checkout screen before you enter a card, and the total there is what you pay us.

Question 5

How do I get the member price?

Accepted Answer

Sign in. At every hotel that offers one, the member price (up to 12% off the room price) replaces the room price, and the hotel page shows both so you can compare.

Question 6

Do I pay now or at the hotel?

Accepted Answer

It depends on the rate you choose; the checkout screen tells you which before you confirm. What the hotel itself may ask for at check-in is under At the hotel.

Question 7

Is paying by card safe?

Accepted Answer

Card payments are handled by Stripe, a payment company used by millions of businesses. Your full card number goes to Stripe, not to us or the hotel.

Question 8

Can I cancel?

Accepted Answer

Each rate has its own cancellation terms. They're on the hotel page and again at checkout before you pay, and they are the terms of your booking, so it's worth a quick read before you confirm.

Question 9

How do I change or cancel?

Accepted Answer

Contact the hotel using the phone or email on your confirmation. If you can't reach them, write to hello@valuelodge.my with your booking number and we'll help.

Question 10

When will I get my refund?

Accepted Answer

Refunds go back to the card you paid with. Once we've sent it, your bank may take a few working days to show it on your statement.

Question 11

What time can I check in?

Accepted Answer

Check-in and check-out times are on the hotel page and your confirmation. If you'll arrive late, let the hotel know ahead so they're ready for you.

Question 12

What should I bring?

Accepted Answer

Photo ID: your passport, or your MyKad if you're Malaysian. Hotels register every guest at check-in.

Question 13

Will the hotel charge me anything?

Accepted Answer

ValueLodge adds nothing at the hotel. Two things the hotel itself may ask for: a refundable security deposit (your confirmation says if yours takes one) and, if you aren't Malaysian, the government's tourism tax, which hotels collect at check-in.

Question 14

Something's wrong with my room.

Accepted Answer

Tell the front desk first; most things are sorted on the spot. If it isn't, write to hello@valuelodge.my with your booking number and we'll help sort it out with the hotel.

Question 15

Do reviews make a difference?

Accepted Answer

Yes. Reviews set the order hotels are listed in: better-rated hotels come first, and hotels that fall short move down the list. A few honest lines help the next guest and the hotel.

Question 16

I left something behind.

Accepted Answer

Contact the hotel directly; their phone and email are on your confirmation.

Question 17

How do I earn credit?

Accepted Answer

Book and pay on valuelodge.my, then complete your stay. Within a day of your check-out date, 5% of the room price you paid comes back as ValueLodge credit, on the email address the booking was made with. The service charge doesn't earn credit, and neither does any part of the room you paid for with credit. A cancelled or fully refunded stay earns nothing; after a partial refund, you earn on what you kept.

Question 18

How do I use it?

Accepted Answer

Sign in with that email address and book. Your credit comes off the room price at checkout — you'll see it as its own line before you pay — and it works together with the member price. Credit covers the room only, never the service charge.

Question 19

When does it expire?

Accepted Answer

Credit expires 3 months after you earn it, and your oldest credit is used first. Your account page shows your balance and when the next amount expires.

Question 20

What if I don't finish paying, or my booking is refunded?

Accepted Answer

If you leave checkout without paying, the credit you were about to use goes back to your balance shortly afterwards, with its original expiry date — unless that date has already passed. If a booking you used credit on is refunded, your credit comes back in the same proportion as the refund, valid for 3 months from the refund.

Question 21

Where can I use it?

Accepted Answer

On valuelodge.my bookings paid in MYR. If a hotel takes payment itself rather than through ValueLodge, credit isn't used there — you won't see a credit line at checkout, and your credit stays in your account. Credit can't be paid out as cash or moved to another person's account.

Question 22

I forgot my password.

Accepted Answer

On the sign-in screen, choose Forgot password. We email you a code; enter it and set a new password.

Question 23

Can I use the site in my language?

Accepted Answer

Yes: English, 中文 and Bahasa Malaysia. Switch from the menu at the top of any page.

Question 24

What is ValueLodge?

Accepted Answer

A booking site for independent hotels in Malaysia. Every hotel is independently owned and keeps its own name. We list hotels that pass our checks, take your booking and payment, and help when something isn't right.

Question 25

Who runs it?

Accepted Answer

ValueLodge is operated by WOLODGE Global Holdings LLC. Hotels on ValueLodge run on ASPIXR, our hotel system, which keeps rooms, prices and bookings in step.

Question 26

I own a hotel.

Accepted Answer

Hotel owners can find out about joining at partner.valuelodge.my.

Jawapan untuk sebelum, semasa dan selepas penginapan anda.

1Tempahan

Adakah tempahan saya disahkan?

Di mana saya boleh melihat tempahan saya?

Apakah maksud “Akan dilancarkan”?

2Pembayaran dan harga

Berapa yang perlu saya bayar?

Bagaimana saya mendapat harga ahli?

Adakah saya bayar sekarang atau di hotel?

Adakah selamat membayar dengan kad?

3Perubahan dan pembatalan

Bolehkah saya membatalkan tempahan?

Bagaimana saya menukar atau membatalkan tempahan?

Bilakah saya akan menerima bayaran balik?

4Di hotel

Pukul berapa saya boleh daftar masuk?

Apa yang perlu saya bawa?

Adakah hotel akan mengenakan apa-apa caj?

Ada masalah dengan bilik saya.

5Selepas penginapan anda

Adakah ulasan memberi kesan?

Saya tertinggal barang.

6Kredit ValueLodge

Bagaimana saya memperoleh kredit?

Bagaimana saya menggunakannya?

Bilakah kredit tamat tempoh?

Bagaimana jika saya tidak selesai membayar, atau tempahan saya dibayar balik?

Di mana saya boleh menggunakannya?

7Akaun anda

Saya lupa kata laluan.

Bolehkah saya menggunakan laman ini dalam bahasa saya?

8Tentang ValueLodge

Apakah ValueLodge?

Siapa yang mengendalikannya?

Saya pemilik hotel.

Cara anda jimat

Penginapan ikut kawasan

Masih buntu? Tanya kami.